Updated on July 23, 2024
Zendai Digital Co., Ltd. (“the Company”) would like to inform you that we may need to collect and use your personal data when you contact or use our services. By providing your personal data to us, you acknowledge and consent to this Privacy Policy.
1. Sources of Personal Data Collection
We may obtain your personal data from the following sources:
Directly from you — through your communication and interactions with the Company.
Indirectly from others — when third parties, with your consent, share or refer your personal data to the Company.
Automatically through our systems — when you visit our website and/or use our online services.
2. Types of Personal Data Collected
The personal data that we may collect, use, and process under this Privacy Policy includes:
Name and identification details — including your full name and any related identification information (or your representative’s details if you are contacting us on behalf of a legal entity).
Contact information — such as phone number, email address, or social media account information.
Other personal information — that you may provide during communication with the Company, such as inquiry details, preferences, or other identifiable data you voluntarily share with us through communication channels.
Technical information — such as your IP address, cookies, and browsing behavior when you interact with our website.
3. Purposes of Collecting and Using Personal Data
The Company may collect, use, and process your personal data for the following purposes:
To manage communications — including responding to your inquiries, sending requested information, handling complaints, and providing ongoing coordination, service delivery, contract preparation, or fulfillment of mutual rights and obligations.
To comply with legal obligations — such as accounting and tax record-keeping required under applicable laws.
To build and improve business relationships — including enhancing our services, ensuring quality control, staff training, management analysis, problem resolution, and service improvement planning.
To protect the Company’s legal rights — in case of any dispute or legal proceedings involving you and the Company.
With your specific consent — for purposes such as marketing communications or promotional updates, in which case the Company will process your data accordingly.
4. Retention Period of Personal Data
The Company will retain and process your personal data only for as long as necessary to fulfill the purposes described above:
Service and contract-related purposes: as long as the Company continues to provide services to you.
Legal compliance purposes: for the duration required by applicable law.
Business relationship and service improvement: for as long as reasonably necessary for business purposes, without disproportionately affecting your rights.
Legal protection purposes: for the duration of relevant legal limitation periods.
Consent-based purposes: until you withdraw your consent.
5. Disclosure of Personal Data
As a general principle, your personal data will not be disclosed except as necessary to:
External service providers and business partners — who assist or support the Company in providing services to you (e.g., consultants, vendors, or IT service providers), and only within the scope of the purposes stated above.
Government authorities or legal entities — when required by applicable laws, court orders, or lawful requests from regulatory bodies.
6. Data Security
The Company maintains appropriate security measures to protect your personal data against unauthorized access, use, alteration, or disclosure. These measures are reviewed regularly to ensure compliance with relevant laws and industry standards.
7. Your Rights as a Data Subject
The Company respects your rights under applicable data protection laws. You may contact us to exercise any of the following rights:
Right to withdraw consent.
Right to access your personal data.
Right to request a copy of your personal data.
Right to rectify or update your data.
Right to object to data processing.
Right to data portability — to transfer your data in an electronic format to another data controller.
Right to request deletion or destruction of your data when it is no longer necessary.
Right to request temporary suspension of data processing.
Right to file a complaint regarding data protection issues.
8. Contact Information
Data Protection Officer (DPO):
Email: sun@noru.app